Paperless Consumer FAQs

Q. What is Paperless Ticketing?
A. Paperless ticketing is an alternative delivery method to Mail, Print at Home, or Will Call Pick Up. Instead of receiving your tickets ahead of the event, the credit card used to make the purchase will serve as your ticket. All you need to attend the show is the credit card you used to purchase the ticket and a valid, government issued ID (such as a driver's license, state ID or passport).

Q. Why can’t I just get printed tickets?
A. Paperless ticketing ensures that only fans can purchase tickets and attend the event.

Q. How does it work?
A. When you arrive at the venue, just go directly to the gate, present the credit card used to purchase the tickets and government issued ID. The gate attendant will swipe the credit card and provide you with a seat locator slip to direct you to your seats. Since all the seats are assigned to a single credit card, your entire party must enter the venue at the same time.

Q. Is it difficult to get into the venue?
A. Not at all. If you have your credit card and government issued ID ready to go, entry is just as fast as scanning a traditional ticket.

Q. How do I find my seat?
A. Once your credit card is scanned and validated, a seat locator slip will be printed for each seat in your order.

Q. May I use a “Virtual Credit Card” to make online purchases?
A. No. Virtual credit cards will not work, since you will need to present your physical credit card at the time of entry.

Q. What other restrictions should I be aware of?
A. No gift cards will be accepted as a method of payment for a Paperless event. This includes any variation of Visa, MasterCard or American Express gift cards.

Q. What if I’m not going to the show, but I purchased the tickets?
A. If you bought the tickets for a friend or family member, you will need to escort them to the entry gate and present your credit card and government issued ID for their entry into the event.

Q. What if I want to buy tickets for someone else in another state and can’t get to the venue for the day of the event?
A. To ensure that tickets remain in the hands of the fan, paperless ticketing requires that the purchasing cardholder present their credit card at the door for admission. We would not advise purchasing this event for someone in another state if you are unable to escort them to the show.

Q. What if my credit card expires before the event?
A. To ensure entry, please be prepared to present either the expired card or a replacement card with the same account number to the gate attendant for entry swiping.

Q. What if I don’t have or I lose my credit card before the event?
A. If you do not have a credit card with the same account number as the one used to make the purchase, you will need to visit the box office on the day of the event for alternative handling of your situation. Please be sure to bring a print out of your confirmation email or online order history and your government issued ID. The box office will verify that the name associated with the order matches the name on the government issued ID. If they do not match, entry will be denied. In all other cases, entry without your credit card will be at the discretion of the venue.