Knoxville Tickets and our various show promoters will be offering ticketholders the opportunity to obtain refunds on shows that have been postponed due to the unprecedented impact of the coronavirus, beginning on Friday, May 1, 2020. Refund requests will be honored for any postponed show, once the rescheduled date has been announced. Ticketholders will then have 30 DAYS to request a refund on all rescheduled shows.
For shows that have already announced a rescheduled date, you will receive an email from Knoxville Tickets with instructions on how to obtain a refund starting on Friday, May 1, 2020. You will have 30 DAYS from the time the email is sent to you to request your refund. Tickets that were purchased AFTER the rescheduled date was announced will not be eligible for this refund.
If your show hasn’t announced a new date yet, please hold on to your tickets. You will be receiving an email notification from Knoxville Tickets when the show is rescheduled, along with information on how to request a refund, should you choose not to attend the rescheduled event. Please note, if you wish to attend the rescheduled show, your original tickets will remain valid for the new date.
PLEASE NOTE: WE CAN NOT REFUND ANY TICKETS THAT WERE NOT PURCHASED DIRECTLY FROM KNOXVILLE TICKETS!
We realize that a delay for refunds on shows that have yet to be rescheduled is an inconvenience, but this process enables us to provide refunds fairly, and hopefully without disruption.
We also know how frustrating it can be to wait for answers, so thanks for bearing with us. Stay well, stay safe, and we will see you all soon.