Knoxville Tickets / KnoxvilleTickets.com (the "Site" and formerly known as Tickets Unlimited) is an online service operated by Thompson/Boling Arena, University of Tennessee, with an operating address of 1600 Phillip Fulmer Way, Suite 202, Knoxville, TN 37996; Telephone center (865) 656-4444 (local) or (877) 995-9961 (toll-free). Beginning Monday, May 26, 2014, standard telephone hours are Monday-Friday 10:00 am - 5:00pm Eastern Time (telephone hours subject to change without notice).
Updates to Terms
Knoxville Tickets may vary these terms (including Purchase, Privacy and Security Policies) at any time and any updates become effective on posting. Any use of this Site after updates have been posted here, constitutes agreement by the user to the new updates.
Purchase / Privacy / Security Policies
The Site has links to Knoxville Tickets Partner Sites. Knoxville Tickets has no control over these sites, and shall be held harmless from any damages or losses, whatsoever, resulting from your use of those links. If you should have a problem with any link on our Site to another website, please contact us. We will invesitgate and take any actions we deem appropriate at our sole discretion.
By making a purchase on Knoxville Tickets (the "Site"), you are bound by the Purchase Policy as set forth. Any questions regarding this Purchase Policy should be made in advance as this policy is considered to be in force with each purchase made.
Knoxville Tickets sells tickets on behalf of venues, promoters, artists and teams (and other entities who contract with us to sell tickets - all known as Sellers); therefore Knoxville Tickets acts as an agent for these Sellers. Merchandise may also be offered for purchase. All control of ticket inventory rests with these Sellers and not Knoxville Tickets. Any representations or claims made about ticket inventory is directed by the Sellers and not Knoxville Tickets. Also, Sellers reserve the right to add, withdraw, reschedule or substitute artists and/or events, prices, venues, seating arrangements and audience capacity AFTER purchases may be made. Knoxville Tickets has no control over these situations, and shall be held harmless due to any possible changes. This includes no refunds to ticket purchases due to any possible changes.
Tickets and merchandise purchased through Knoxville Tickets (the "Site") is usually subject to additional per order, per item, handling/convenience and delivery fees above the expense of the tickets/merchandise. All sales are final. Some of the fees described (in addition to the price of the tickets/merchandise) may not be refundable if an event is cancelled or re-scheduled. Should an event be cancelled/postponed or re-scheduled, Knoxville Tickets shall use reasonable efforts to offer a ticket refund to ticket holders; however, refund policies are under the sole control of the Seller of the event. Please contact us for full information regarding refunds and any time limitations that may exist.
Tickets sold through the Site are usually available simultaneously through Knoxville Tickets walk-up outlets, Knoxville Tickets telephone sales center and occasionally venue box offices. All Knoxville Tickets outlets and web sales access the same inventory of tickets. The Knoxville Tickets Telephone Center or Web Sales have access to ADA/Wheelchair/Special Needs seating if available. ADA/Wheelchair/Special Needs seating is not available through outlet sales (general admission-type seating excluded). Please contact the Knoxville Tickets phone center or any of the participating venues concerning availability of ADA/Wheelchair/Special Needs seating.
Also, Sellers may sell/distribute tickets through other distribution points not controlled by Knoxville Tickets and could open additional tickets for sale without notifying Knoxville Tickets.
The right of event admission is controlled by the Seller and/or the Venue's terms of admission, including possible minimum age requirements, surcharges for minors, etc. Late arrival may result in non-admittance until a suitable break in the performance at the sole discretion of the Seller and/or Venue. Entry may be refused without refund if tickets are damaged or defaced in any way (including Print-at-Home tickets), or if the tickets were not purchased through properly authorized points of sale. Entry may also be refused without refund if tickets are reported lost or stolen. The use of cameras, audio and/or video recorders may be prohibited at the event; at any time, the event may be broadcast/telecast or recorded by venues, promoters, artists and teams (or other authorized entities).
Before finishing your ticket purchase, please carefully review information such as event date and time, seating selection, pricing and any listed limitations. Policies set forth by our Sellers, including venues, teams and promoters often prohibit Knoxville Tickets from providing exchanges, and under no circumstances are refunds allowed except in the case of cancellations or re-scheduled events. If an exchange is possible, an exchange fee may be required. In the event of cancellation or re-scheduled events, some portions of convenience fees (those fees above the price of the ticket) may not be refundable. In the case of lost, stolen, damaged or destroyed tickets, Knoxville Tickets, Sellers, promoters and venues are not responsible for replacing tickets. Under some situations, Knoxville Tickets may have some options for our customers so please contact us for more information.
To protect against fraud and unauthorized use of credit cards, Knoxville Tickets must require the cardholder's name be the same as the registered user of Knoxville Tickets's Site. Also, the main address provided for the registered user must match the billing address of the credit card used. Knoxville Tickets reserves the right to void any transaction where the billing address provided does not match the records of the bank/credit card institution. This includes orders accepted into the web system even if a confirmation of order is received by the customer.
Knoxville Tickets is not responsible for any failure by the U.S. Postal Service, United Parcel Service or other delivery service employed on behalf of the customer by Knoxville Tickets for the delivery of tickets. Under all circumstances of non-delivery, the customer remains the seat holder, and must contact Knoxville Tickets for further information. Tickets not delivered can not be refunded (except for cancelled or re-scheduled event).
Tickets set for will call (to be picked up at the venue no earlier than one hour prior to show time) shall only be released to the owner of the credit card used in the transaction. Knoxville Tickets can not change the name for pick-up of the tickets, persuant to rules of credit card use. Customers must present a photo ID, and have the credit card used to be sure the correct individual has possession of the tickets. Venues reserve the right not to release the tickets if ID or credit card is not presented (and, no refund provided for this failure to present ID/credit card).
PRE-SALES and PROMOTIONS
Knoxville Tickets and any of our participating Sellers reserve the right to limit access to the amount of tickets available for purchase during a Pre-Sale or Promotion. Any violation in the terms or conditions could result in cancelation of tickets, refusal of admission and/or loss of future purchasing privileges.
Knoxville Tickets is serious about protecting the privacy of our on-line customers. This policy is in place for protecting your privacy.
Knoxville Tickets collects your IP address, e-mail address, name, mailing address (shipping address where applicable), telephone numbers, event purchase information and any information you provide us (such as on-line newsletters you request to be a part of through our website). We also collect credit card information when you make a purchase. Other information may also be collected through our website if participating in any promotions sponsored by Knoxville Tickets and/or our partners.
HOW WE USE THIS INFORMATION
Information collected from our customers is used to satisfy the transactions our customers request. Also, customer information may be used to contact the customer in regards to event changes (it remains solely the customer's responsibility to confirm event information as changes can and often do occur).
IP address information is used to help us administer our website and to diagnose any problems which may occur. Your IP address is also used to help identify you.
E-mail addresses are used to send verification of your online purchases, and to deliver your tickets if you select Print-at-Home tickets. If you subscribe to any of our online newsletters, you have full control to discontinue such subscription at any time.
Since Knoxville Tickets acts as agents for Sellers, Venues, promoters, teams, and other third-party partners, your mailing information, telephone numbers and e-mail addresses may be shared with these partners in accordance with our contractual obligations to these entities. Knoxville Tickets has no control over these entities, but does request that any use of such information be limited to marketing related to tickets and future events.
Your name and mailing address is also used to verify credit card transactions and addresses are used for mailing tickets to you as requested.
Credit card information is collected to bill your account for the purchases you incur. Credit card information is shared only with our bank and credit card processor, and those third-party entities associated with our bank and credit card processor necessary for the processing of your transaction. By using this Site, customers give consent to provide this information to the entities listed above who are necessary for transaction completion. Credit card information is never passed to any other entities, except for verification of orders at venues (will call in particular). Please see the Knoxville Tickets Security Policy for additional information.
Cookies are pieces of data that are sent to your browser, and may be saved on your computer after you close your browser (depending on your browser settings).
Cookies are necessary for navigation and purchases on the Site. In particular, the shopping cart feature will not function if you disallow cookies.
The customer is solely responsibility for maintaining the secrecy of their password(s) and the information contained in your account. Knoxville Tickets will never ask for your password; please be aware and responsible whenever you are online. Please contact Knoxville Tickets if anyone requests your password.
UPDATING PERSONAL INFORMATION ONLINE
You have full control of the information contained in your account with Knoxville Tickets. Please note, information in effect at the time of a transaction is saved in the ticketing transaction database, and does not update should you make a change to your information. Updates by our customers will only affect transactions from that point in time into the future when the update has been made. Should you have any concern about old information associated with a previous transaction, please contact us for additional information.
Knoxville Tickets utilizes state-of-the-art Secure Sockets Layer (SSL) technology to ensure the safety of the information provided when a ticket or merchandise transaction occurs online. When you place orders on our Site, all of your order information, including credit card information is transmitted through the Internet using the SSL technology. This technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Site from capturing and viewing/using your personal information. Your web browser usually will provide an indication of this security feature (a locked padlock in the lower right corner of the browser, or yellow color in the URL Navigation Toolbar of the browser).
Knoxville Tickets uses reasonable precautions to keep all personal information disclosed to us secure. Disclosure of this information by us to third parties (such as Sellers, venues, promoters and teams) as provided in our contracts with these parties is a part of normal operations for us. As Knoxville Tickets has no control over these parties, Knoxville Tickets assumes no responsibility or liability for any actions by these parties with the information presented to them.
The partner web links provided on this Site lead to web pages not under the control of Knoxville Tickets; therefore Knoxville Tickets is not responsible for their privacy policies or any practices of such web sites.
Knoxville Tickets is governed by the laws of the State of Tennessee, which provide liability coverage solely under the terms and limits of the Tennessee Claims Commission Act. Knoxville Tickets shall not be responsible for any delay or failure of performance resulting from any fire, strike, flood, labor dispute, domestic or international unrest, equipment or system failure, delay in receipt of supplies, energy shortage or failure, or any other causes beyond its reasonable control.
US Mail - Receive your tickets within 6-10 business days.
Will Call - Pick up your tickets at the box office before the event with your photo ID and credit card.
UPS - Next Business Day Delivery to your home or office (UPS can not delivery to addresses with P.O.Boxes)
Print-at-Home - Electronic delivery via pdf attachment that can be printed on a 8 1/2"x 11" sheet of paper. Print-At Home FAQ's
Mobile Delivery - Electronic delivery via pdf atachment that can be scanned from your cell phone. Mobile Delivery FAQ's
Paperless - Ticket delivery at the door via Credit Card. Paperless Ticketing FAQ's
Please note that Delivery options vary by the location and/or event. Knoxville Tickets reserves the right to delay delivery of tickets upon request from any client, venue or promoter as required by contractual agreement with said parties.