Mobile Tickets FAQ

What are mobile tickets?
Mobile tickets are tickets delivered in a PDF format specifically designed for smartphones. Mobile tickets are emailed directly to you immediately after your purchase. You will receive one email after your purchase — this will be your tickets that can be scanned on your smartphone and will be your order confirmation email.

Why use mobile tickets?
1) Avoid waiting in “Will Call” lines to pick up your tickets.
2) Prevent your tickets from getting lost in the mail.
3) No need to print your tickets! Simply present your smartphone with Mobile tickets at the gate.

How do mobile tickets work?
1) You will receive one email with one PDF per event. All tickets for the same event will be in one PDF. (For example, if you purchased four tickets, all four tickets will be in one PDF attachment.)
2) The ticket that is emailed to you is a valid ticket. Make sure you protect it like you would any other ticket. Each ticket contains a unique barcode that is scanned at the event. If any copies are made of the ticket, only the first scan of the barcode will be allowed entry. If a unique barcode has already been scanned, the attendant will be alerted and entry will not be permitted.

What software or hardware do I need?
PDF attachments may be used on any type of smartphone with a PDF viewer (such as Apple, Android, Windows, Blackberry, etc).

Why haven't I received my mobile tickets?
1) Make sure you have used the correct email address.
2) Check your junk mail folder.
3) Make sure that your spam guard and junk mail settings allow you to receive emails with attachments.
4) Be sure to add our email address, confirm@knoxvilletickets.com, to your list of trusted email addresses.
5) Please allow at least one hour for your emails to arrive.